Zenzo Connect
Legal

Privacy Policy

What we collect, why we collect it, and the choices you have.

Zenzo Connect -- Privacy Policy

Effective Date: January 1, 2025

Zenzo Connect is operated by Zimba App, LLC. This Privacy Policy explains what information we collect when you use the Zenzo Connect app and website, why we collect it, who we share it with, and the choices you have.

We wrote this in plain language on purpose. Moving to a new country already comes with enough fine print.

1. Information You Give Us

  • Account details --- name, email address, phone number, password, and date of birth

  • Profile details --- photo, bio, home country, city of residence, languages, interests, and community affiliations you choose to add

  • Content you post --- posts, comments, photos, videos, messages, event listings, group activity, and reviews

  • Business details --- if you run a business page: business name, category, address, contact details, and any verification documents you submit

  • Support and contact messages --- what you send us when you email, report, or appeal

2. Information We Collect Automatically

  • Device and app data --- device model, operating system, app version, language, and crash logs

  • Usage data --- pages viewed, features used, searches within the app, and time spent

  • Approximate location --- derived from your IP address or, with your permission, from your device, so we can show nearby communities, events, and businesses

  • Cookies and similar technologies --- on our website, to keep you signed in and understand how the site is used

You can turn off precise location permission at any time in your device settings; the app will still work, with less local relevance.

3. Why We Use Your Information

We use your information to:

  • Create and secure your account

  • Show you communities, events, businesses, and content relevant to where you live and where you're from

  • Enable messaging, groups, and event participation

  • Process payments for promotions, tickets, or business features

  • Detect fraud, spam, impersonation, and abuse

  • Respond to support requests, reports, and appeals

  • Send service notices and, if you opt in, our newsletter

  • Improve the product and understand which features actually help

4. What We Do Not Do

  • We do not sell your personal information.

  • We do not share your immigration status, if you choose to share it with us, with advertisers.

  • We do not give advertisers your name, email, or phone number. Ads are matched to audiences; advertisers see aggregate performance, not individual identities.

5. What Others Can See

  • Your profile name, photo, and public posts are visible to other users

  • Group and event participation is visible to members of that group or event

  • Direct messages are visible to the people in the conversation, and to our safety team when a message is reported

  • Business pages, listings, and reviews are public

You control much of this in Settings → Privacy, including who can message you, who can see your profile, and whether your profile appears in search.

6. Who We Share Information With

  • Service providers who host our infrastructure, process payments, send email and notifications, and help us detect abuse --- limited to what they need to do that job

  • Other users, as described above, based on your settings

  • Legal requests --- when we are required by valid law, court order, or to protect someone's safety

  • Business transfers --- if Zimba App, LLC is involved in a merger, acquisition, or asset sale, we will notify you before your information becomes subject to a different policy

7. Children

Zenzo Connect is not intended for anyone under 13. If we learn that we have collected information from a child under 13, we delete it. Some features, such as advertising and payments, are limited to adults.

8. How Long We Keep Information

We keep your account information while your account is active. When you delete your account, we remove or de-identify your personal information, except where we need to keep records for legal, tax, security, or fraud prevention reasons. Backups clear on a rolling schedule.

Content you shared inside groups or conversations may remain visible to others as part of their copy of the conversation.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access a copy of your information

  • Correct information that is wrong

  • Delete your account and associated data

  • Object to or restrict certain processing

  • Withdraw consent you previously gave, such as location or marketing

You can delete your account at any time from Settings → Account, or through our Account & Data Deletion page. To make any other request, email Support@zenzoconnect.com and we will respond within the timeframe required by your local law.

10. International Users

Zenzo Connect serves diaspora communities across many countries. Your information may be stored and processed in the United States and in other countries where our service providers operate. We take steps to protect your information wherever it is handled.

11. Security

We use technical and organizational measures --- including encrypted connections, access controls, and monitoring --- to protect your information. No online service can promise perfect security, so please use a strong, unique password and enable any additional protections we offer.

If you believe your account has been compromised, contact Support@zenzoconnect.com immediately.

12. Changes to This Policy

If we make meaningful changes, we will update the effective date above and notify you in the app or by email before the changes take effect.

13. Contact Us

Zimba App, LLC --- Zenzo Connect Email: info@zenzoconnect.com Support: Support@zenzoconnect.com Phone: +1 (978) 788 3874

Your story, your data, your choice. Thank you for trusting us with it.